Privacy Policy

Last updated: January 2025

1. Introduction

MissedCall ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Business name, email address, phone number, service area
• Customer Information: Names, phone numbers, and job details submitted through lead capture forms
• Payment Information: Processed securely through Stripe (we do not store card details)
• Communication Data: Records of SMS messages and emails sent through our service

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the MissedCall service
• Send SMS messages to your customers on your behalf
• Send email notifications about new enquiries
• Process subscription payments
• Improve and optimize our service
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely in the European Union using Supabase (EU-West-1 region). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain customer lead data for 90 days, after which it is automatically deleted. Account information is retained while your subscription is active and for a reasonable period thereafter.

6. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Twilio: SMS delivery (see Twilio's Privacy Policy)
• Supabase: Database hosting (see Supabase's Privacy Policy)
• Resend: Email delivery (see Resend's Privacy Policy)

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies

We use essential cookies only to maintain your session and provide the service. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@missedcall.online
Address: MissedCall, United Kingdom